Monday, December 29, 2014

75 interview questions

Question 1: Tell me about yourself?
Question 2: What are your biggest strengths?
Question 3: Why did you leave your last job?
Question 4: What are your career goals?
Question 5: Why do you want to work here?
Question 6: What is your greatest weakness?
Question 7: What do co-workers say about you?
Question 8: Are you applying for other jobs?
Question 9: What do you know about our organization?
Question 10: What kind of salary are you looking for?
Question 11: How long would you expect to work for us if hired?
Question 12: Do you know anyone who works for us?
Question 13: Why should we hire you?
Question 14: What Is Your Dream Job?
Question 15: What are you looking for in a job?
Question 16: Are you willing to work overtime? Nights? Weekends?
Question 17: What experience do you have in this field? or Do you have any actual work
Question 18: Do you consider yourself successful?
Question 19: What have you done to improve your knowledge in the last year?
Question 20: Describe your work ethic?
Question 21: Are you a team player?
Question 22: Have you ever had to fire anyone? How did you feel about that?
Question 23: What is your philosophy towards work?
Question 24: If you had enough money to retire right now, would you?
Question 25: Have you ever been asked to leave a position?
Question 26: Explain how you would be an asset to this organization?
Question 27: Tell me about a suggestion you have made?
Question 28: Why do you think you would do well at this job?
Question 29: What irritates you about co-workers?
Question 30: What is more important to you: the money or the work?
Question 31: What kind of person would you refuse to work with?
Question 32: What would your previous supervisor say your strongest point is?
Question 33: Tell me about a problem you had with a supervisor?
Question 34: Tell me about your ability to work under pressure?
Question 35: Explain what has disappointed you most about a previous job?
Question 36: What motivates you to do your best on the job?
Question 37: Do your skills match this job or another job more closely?
Question 38: How would you know you were successful on this job?
Question 39: Would you be willing to relocate if required?
Question 40: Are you willing to put the interests of the organization ahead of your own?
Question 41: Describe your management style?
Question 42: What have you learned from mistakes on the job?
Question 43: Do you have any blind spots?
Question 44: If you were hiring a person for this job, what would you look for?
Question 45: Do you think you are overqualified for this position?
Question 46: How do you propose to compensate for your lack of experience?
Question 47: What qualities do you look for in a boss?
Question 48: Tell me about a time when you helped resolve a dispute between others.
Question 49: What position do you prefer on a team working on a project?
Question 50: What has been your biggest professional disappointment?
Question 51: Tell me about the most fun you have had on the job.
Question 52: What are the most difficult decisions to make?
Question 53: Give some examples of teamwork?
Question 54: Do you prefer to work Independently or on a team?
Question 55: How would you describe your work style?
Question 56: Describe a typical work week?
Question 57: How Will Your Greatest Strength Help You Perform?
Question 58: Describe a time when your workload was heavy?
Question 59: How will you achieve your goals?
Question 60: What can you contribute to the company?
Question 61: What challenges are you looking for?
Question 62: Who was your best boss?
Question 63: Have you ever had difficulty working with a manager?
Question 64: What were your starting and final levels of compensation?
Question 65: How do you deal with conflict?
Question 66: How would you tackle the first 90 days?
Question 67: Tell me about a time you faced an ethical dilemma?
Question 68: What did you like or dislike about your previous job?
Question 69: What was the biggest accomplishment in this position?
Question 70: What negative thing would your last boss say about you?
Question 71: Give me an example of a time when you had to think out of the box?
Question 72: Tell me about your proudest achievement?
Question 73: Tell me about a project you worked on that required heavy analytical thinking?
Question 74: Tell me about a time when you failed?
Question 75: Do you have any questions for me?
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14 Most Common Call Center Interview Questions and Answers

In this blog post, I will be discussing the most common and hardest to answer call center interview questions. I also would be equipping you (our dear readers) with valuable tips on how to answer these call center interview questions.

While call center interview questions will mostly resemble interview questions found in
job interviews in other  industries, the content of your answers will have to be tailor-made for the needs of the call center industry. Job interviewers in the call center industry will primarily be on the lookout for skills such as flexibility, customer service, multitasking, good communication, and critical thinking.

This blog post featuring call center interview questions and answers will be presented in a question and answer format. The answers will be given in a script format. This will be followed by a short explanation on each call center interview question and answer.

Call Center Interview Question 1: Tell me something about yourself.

CallCenter Interview Answer 1: Well, I can say that I am a person with varied interests. During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. These things fascinate me. I guess I
like to observe people. On Sundays, I do volunteer work at an orphanage. My volunteer work consists of encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale neighborhoods in the city and tell them about the orphanage. When
I have the time, I also like to read novels, and play basketball.

Explanation to Call Center Interview Question and Answer 1:

This call center interview question is probably one of the most neglected and least prepared for by interviewees. The question seems very simple and direct to the point. Your answer though to this question will set the course of the interview. From this very simple question, interviewers can likely guess at whether you are a good candidate or not so please do not take this question for granted.

Most applicants will answer this call center interview question with information that is already found on their resume like their name, address, and school information. Do not make this mistake. When being asked this question, you are supposed to answer with information that is
not found in your resume. Why would the interviewer want to know about your name, age, and address when this information is already on your resume?

A very good answer to the call center interview question would be to talk about your hobbies. When you do talk about hobbies, remember that by doing this, you are also providing the
interviewer with information about your skills. For example, if you say that you play sports like basketball or baseball, this tells the interviewer that you are competitive. If you say that you like to play chess, this means you’re analytical. If you tell the interviewer that you are involved with various organizations, this spells leadership and people skills. So do not take this call center interview question for granted. Make sure to answer this question by giving the interviewer an
idea that you are who they are looking for. If you do not have any “good hobbies” (like all you can say is watch HBO, eating, and sleeping), another approach you can take is talking about your family. Describe your relationship with your family. Talk about your brother, the pilot,
or your mom, the actress. Say that you are very close to your family, that you guys go to church every Sunday and watch a movie afterwards. If you like to watch TV, amuse your employer by saying something like I’m  addicted to Lost. I watch all Lost episodes on DVD every day. If all you have in your arsenal is reading, then make it sound better and more interesting by saying that you are a voracious book reader. Rack your brain. Make sure that when you tell something about yourself, it sounds interesting and will make you shine.

Call Center Interview Question 2: What is your idea of a call center?

Call Center Interview Answer 2: My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different
people, and different schedules all at the same time.

Explanation to Call Center Interview Question and Answer 2:

This call center interview question aims to gauge how correct your expectations of a call center job are. Answer this question by giving out your general expectations of a call center job. Describe the work (selling if it’s a sales account, instructing callers if it’s a technical support account, etc) or the people working in call centers. This call center interview question would only be asked if you don’t have any call center experience yet.

Call Center Interview Question 3: Why do you want to work in a call center?

Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. As a nursing
graduate, I became skillful in dealing with difficult people and patient in working with irate clients. In my course, we were also taught how to be good listeners which I know is a very valuable skill in this  industry. Another reason why I want to work for a call center is because
I know that the benefits and pay in the call center industry is better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight.

Explanation to Call Center Interview Question and Answer 3:

This is another question which would only be directed to applicants without any call center experience. Please do not answer this call center interview question by saying that you need money to help your parents. The interviewer wouldn't want to hear that you are in this just for the money. For Filipinos, please do not answer this call center interview question by saying that you want to improve your English. By applying for a call center position, you should already be
confident with your communication skills in English. The above response by the way, is a good example on how you can relate your college degree to a job in a call center. I purposely
chose to give a response that a nursing graduate could give to this call center interview question because of the many nursing graduates in the Philippines trying to look for a job in the call center industry.

Call Center Interview Question 4: What are your strengths and weaknesses?

Call Center Interview Answer 4: I am a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have exceptional problem solving skills. I have good communications skills and I can learn how to operate new computer
programs very fast. I am a team player and I get along with people very well. Those are my strengths. As for my weaknesses, I guess my biggest weakness is working too much and not knowing when to stop. I would say that this is a weakness because at times I would render too much overtime that it becomes detrimental to my health.

Explanation to Call Center Interview Question and Answer 4:

The call center interview answer 4 is pretty much self explanatory. With this call center interview question, you would want to enumerate skills that would be needed as a call center agent. These includes (but are not limited to): flexibility, adaptability, good communication skills, good
listening skills, patience, proficiency in Microsoft Office programs, good typing speed, and excellent multi tasking skills. Of course when it comes to your weaknesses, you don’t want to say that you don’t have any as this will make you look egotistic. So make sure to be prepared to come up with at least one weakness which isn’t too negative. Examples of weaknesses which aren’t very negative are: being workaholic and being too friendly. Answer this call center interview question with a lot of confidence.

Call Center Interview Question 5: What makes you qualified to work in a call center?

Call Center Interview Answer 5: I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I don’t have complaints with shift work or working at nights and with split days off. I am willing to learn and I am not intimidated with learning new things. I am very patient and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.

Explanation to Call Center Interview Question and Answer 5:

this call center interview question by just reinforcing your answers to the previous call center interview question presented. You can also answer this question by expounding on your strengths and good qualities.

Call Center Interview Question 6: Why do you want to work for our company?

Call Center Interview Answer 6: I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.

Explanation to Call Center Interview Question and Answer 6:

In answering this call center interview, simply cite the company’s positive attributes.

Call Center Interview Question 7: What has been your most significant achievement?

Call Center Interview Answer 7: My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated into my achievement of a college diploma.

Explanation to Call Center Interview Question and Answer 7:

This call center interview question aims to look at how you see yourself as a person. Most of us would apply for a job at the age of twenty and at that age, it is presumed that you already have some sort of achievement even if it is only to your own right such as motherhood, marriage, and
etc. Rack your brain. You’ll think of something.

Call Center Interview Question 8: Give me one quality that you have which will not make me not hire you?

Call Center Interview Answer 8: A lot of my friends say that I am a perfectionist. I never consider something done as long as I don’t find it perfect. In my previous job, I sometimes would go on overtime just to make sure that I complete all my tasks and they are done to perfection.
I show up for work every day and I am never late. I remember that when I was still in school, I never missed an assignment or a project. I also remember that whenever we were tasked to come up with a play, I would always be the one who would be insisting that we practice three times a week and all my classmates would complain and get mad at me saying that they only want to practice once a week. Being a perfectionist can be bad especially when the people around you are lazy but I believe that in certain situations, it can be a valuable trait.

Explanation to Call Center Interview Question and Answer 8:

This call center interview question is tricky and will stump a lot of people. In effect, this question is asking you for your weakness. Do not say that you don’t have any qualities which are negative. If you do this, you would look proud and conceited to the interviewer. The best
approach to answering this call center interview question is to present a trait of yours which is not that negative. Examples of traits which are bordering positive and negative are being perfectionist, overly friendly, too loyal, and workaholic. Of course, reinforce your answer by
explaining this trait of yours to the interviewer. Make sure as well that you know how to turn your negative attitude into a positive one (just like the interviewee did in the response provided above). Remember to answer this question with a lot of conviction and confidence.

Call Center Interview Question 9: How do you see yourself five years from now?

Call Center Interview Answer 9: I see myself working for this same company but with a higher position.

Explanation to Call Center Interview Question and Answer 9:

In this question, the interviewer wants to know if your goals in life are in line with the company’s objectives.  It is good to be honest with the interviewer on this question so that expectations will be properly set.

Call Center Interview Question 10: What are your goals in life?

Call Center Interview Answer 10:  My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile my long term goal is
to have an upper management level position with this company.

Explanation to Call Center Interview Question and Answer 10: This call center interview question is almost the same with the previous one presented.

Call Center Interview Question 11: What do you know about this company?

Call Center Interview Answer 11: I know that this company is one of the leading companies in the call center industry. You have several sites in the world, one in Atlanta, and four in Dallas. You have several accounts but most of them are medical and financial accounts. I also
happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me.

Explanation to Call Center Interview Question and Answer 11:

This call center interview question is simply for the interviewer to know if you know anything about the company. It isn't necessary to know when the company was established or how much they made in the last quarter. You can answer this call center interview question by just giving out general and insignificant information about the company. Of course if you know tidbits like the name of the company president or a recent merger between the company and another call center, then by all means, do impress the interviewer with this information. So as not to be caught empty handed, it is advisable to do some research about the company before the interview. Obviously, please avoid telling anything negative about the company.

Call Center Interview Question 12: What is your idea of quality customer service?

Call Center Interview Answer 12: My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of.

Explanation to Call Center Interview Question and Answer 12:

This call center interview question is simply for the interviewer to know how you view good customer service. The idea when answering this question is to say that good customer service is going out of your way to help the customer.

Call Center Interview Question 13: What is your expected salary?

Call Center Interview Answer 13: Whatever amount you give to people with my qualifications would be fine.

Explanation to Call Center Interview Question and Answer 13:

As much as possible, do not answer this question with a figure. The best way to answer this call center interview question is by saying that you are okay with whatever the company decides to give you. If the interviewer asks you to give a figure, then that is the only time that you should give a figure. Of course, make sure that you can defend your answer. Do not give a figure that is very small. The interviewer might think that you don’t value yourself and you have a low self
esteem. A good practice is to come up with a figure that is a few thousands higher than the industry average or what you were given previously by your old company. When the interviewer asks why, then you can simply say that this is the average salary in the industry or that you want to have a job that pays more than your previous one. 

Of course if you are in the position to dictate the salary you want the company to give you (meaning you have a lengthy experience in the call center industry already) then by all means, give them a figure right away when answering this question.

Call Center Interview Question 14: Why should we hire you?

Call Center Interview Answer 14: I have all the qualities that a good call center agent should possess. I am punctual, disciplined, patient, and flexible, and organized. You won’t have any problems with me when it comes to attendance, and my behavior. I have good communication skills, multi tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative.

Explanation to Call Center Interview Question and Answer 14:

This call center interview question isn't intimidating as it sounds. To answer this question, simply reinforce your position by enumerating yourstrengths and how these strengths can relate to being a good call center agent. Answer this call center interview question with a lot of
confidence and conviction.

These call center interview questions and answers are not by all means perfect. They have been provided to you as a sort of guide.

Please do not just memorize whatever was written in this post and use it in your interviews. Do not be tempted to lie to the interviewer. Remember that interviewers will always try to catch you lying. 

The call center industry is one of the fastest growing in the Philippines these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family in the Philippines has at least
one member working in the call center industry. The reason for this boom  is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker in the Philippines with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health insurance) from day one in the job. It is no wonder then that almost every day, you see hundreds of applicants in the top call centers in the country. If you are reading this post, then you are undoubtedly one of the many Filipinos aspiring to work as a call center agent. Even though
the demand for call center agents outpaces the availability of qualified workers, having the qualifications to become a call center agent alone does not guarantee you a job in this competitive industry.

Furnishing a resume is easy, then the hardest part begins: the job interview. Some people who are very much qualified to become call center agents seem to question at times why they aren't able to pass call center interviews. The answer is simple. They are most probably not giving very good answers to the interview questions directed at them.

Most people say that it is not what you say, but how you say it. While it is true that how you deliver your answers to the interview questions hurled at you matters a lot, the content of your
response would also be significant.  So please do not dare to think that you can pass a call center interview with just confidence as your weapon.

One valuable tip that I can impart to you is to make a script. Yes, make your own script for the call center interview questions listed above. After making your own script, try to make an outline for each answer. Let’s take the call center interview answer 1 as an example. For this particular answer, your outline can be:varied interests, sketch, and volunteer. Memorize these keywords so that you will be able to deliver your answer smoothly. This will minimize the need for fillers like uhms and ahhs. Remember that fillers can make you look like you don’t have a chain of thought and can make you feel less confident. Try to sprinkle your response with some fillers
 though. If you don’t have any fillers, you will look like you have just memorized all your answers. You do not want this to happen. This is why I recommend memorizing just an outline or the keywords of your response and not the entire thing. Not memorizing your entire responses will make sure that you will still have some fillers and pauses while formulating (or trying to remember) your answers. It won’t be a big obstacle though, as you already have a ready outline of keywords in your head. Do not sound like a robot, just have a ready and organized response in your head.

Please remember as well to come up with answers to possible follow up interview questions the interviewer may have. If the interviewer asks you what you’re hobbies are and you say reading, then please expect the interviewer to ask as well questions like what is your favorite book or who is your favorite author and why.

When the interviewer asks an interview question that you haven’t prepared for, remain calm. Take a second or two to think of your answer. Two second pauses are definitely accepted. Pauses which are longer than two seconds though might give an impression that you can’t express yourself well in English

It is also a good idea to conduct job interview simulations or role plays. This will help you practice and gain confidence. Practice with your parents or with your friends. Make sure to act serious about it though (as if it were the real thing).

Always remember that the interviewer is on your side. The interviewer is not a wicked witch
sent out to make you squirm. The interviewer wants you to pass. No matter how inquisitive the interviewer is, know that behind that wall of indifference is an office employee who has to meet a quota on hired applicants.

In the call center industry, it is very important to possess chain of thought and confidence. Why do you need confidence? Simple. You will be speaking with Americans. Remember that America is an industrialized and fast paced country. This means that most Americans
are living with a lot of stress. When they will talk to you, they will be impatient. So when you deliver them bad news, you will have to be firm and confident.

In your call center interview, this is one of the many things that the interviewer will look in you. Will you be able to carry out this job? When the customer on the phone will shout at you, will you cower in defeat or will you stand your ground. When under pressure, will you lose your control or will you manage to uphold decorum gracefully? 

Finally, just a few last minute reminders before you on to that job interview. Please maintain eye contact no matter what. Maintaining eye contact will tell the interviewer that you are a confident person. When thinking about your answer, you can momentarily glance sideways, up or down, but make sure to make eye contact with the interviewer again when you begin speaking. Averting the eyes of the interviewer will give that person an impression that you are lying or that you are uncomfortable. Assume a good posture the moment you see the interviewer. This will make you look confident and sure of yourself. Make sure that you sit up straight. No slouching. The next thing that you need to remember is to smile. Give your interviewer a warm and confident smile. You don’t know the wonders a smile could work on a job interview. Why is smiling important? Aside from the fact that it will make you look charming and confident; it will
disarm your interviewer. In a job interview, you will want the interviewer to feel at ease and relaxed. Smiling will also calm your nerves down and will make yourself feel comfortable. Be sure to talk slowly and clearly. Enunciate. Do not mumble.

For Filipinos, watch how you pronounce the following: b, v, f, p, and th and please pronounce the letter h as ‘eych’ and not ‘ech’.

Minimize hand gestures. Excessive hand gestures could make the interviewer feel uncomfortable especially if you look like you’re debating. Excessive hand gestures will also make you look like you are having a hard time expressing yourself. The same goes for
mannerisms like cracking knuckles. Keep these in check during the job interview. Now when you meet the interviewer for the first time and that person introduces him or herself, don’t forget to shake that person’s hand. This friendly gesture works just like wearing a smile. It will
disarm your interviewer and will make you look at ease and confident with yourself.

For Filipinos, my last and most important reminder for you is to speak absolutely zero Tagalog. Do not let a single Tagalog word slip out of your mouth. You are most likely to utter Tagalog words or fillers whenever you are having a problem expressing your thoughts. Normally, job applicants would utter words like
ano and parang when thinking about how to articulate their thoughts into words. When this happens and the interviewer heard it, you are a goner. Nevertheless, when this happens, carry on as if nothing happened. The interviewer might just let it go. Oh and by the way, please do not overdress. Dress casually.

Now I know that you’re nervous and you are probably losing hope already. But pray to God and remember that there are numerous call centers out there. If you don’t get into the first five call centers that you applied for, know that there are hundreds more out there. So relax, have
fun, laugh. It is the company that needs you and not the other way around.
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Cabin crew interview questions/answers samples

Sample interview
questions/answers for cabin crew
Written by: Razibul Hassan

Very informative.....could be
to a great help for you guys when you do etihad/emirates interview....but these
are only some samples which could give you some tips/advice ect......
are the responsibilities of a cabin crew?
Answer: The cabin crew has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the over head cabins. Once all the passengers
are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for takeoff.

Air cabin crew is responsible for the safety of passengers and is specially trained to deal with security and emergency situations.  Besides ensuring the safety of the aircraft, air cabin crew is also employed to ensure
passengers are comfortable and that the flying experience is a pleasant one. Air cabin crews attend to
passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. They are expected to be friendly, enthusiastic and courteous at all times.   During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods. In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.

At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight; for instance, duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.
What are your very personal strongest points?

I have a very Cool & dignified attitude that strengthens me a lot…   & to win the hearts of people. I am a hard worker,reliable, dedicated, responsible and caring.
“I am confident and outgoing”
“I enjoy taking challenges”
“I’m a strong team leader”
“I am ambitious”
“I am dedicated and hard working”
“I am a good communicator”
“I work well without supervision”
“I enjoy learning through my work”

Why doyou want to be a cabin crew?
Answer: I would love to be a flight attendant for xxxx, because I have exceptional customer service skills and the ability to interact with people on a professional and personal level is one of my best assets. I know I would be an excellent representative of this airline. It’s really my dream to become a flight attendant, and I like taking care of other people and when my friend informed me of you recruitment I felt that it was my
opportunity especially when I saw it was your airline which I have been longing to work with. I enjoy working with people and helping them. Also I think it’s nice to have an exciting work environment that changes all the time like place, people, weather etc.

What are the strengths that make you a suitable candidate?
Answer: I believe I am the best candidate for this position because I am young, energetic and have the ability to take up challenges. I understand this job requires a lot of hard work and dedication, an in depth
knowledge about the company policies and ability to work in a team. I am pretty hard-working and can manage affairs in a team. Also I am good at adapting to new environments and learning about new organizations. Beside a hard worker and I am motivated to join the company.  I like to learn new things and I am ready for the challenges that come with this position. I am a person with strong interpersonal skills and have the ability to get along well with people. I enjoy challenges and looking for creative solutions to problems. I believe in character values, vision and action. I am quick in learning from mistakes.

“I am confident and outgoing.”

“I enjoy taking challenges.”
“I’m a strong team leader.”
“I am ambitious.”
“I am dedicated and hard working.”
“I am a good communicator.”
“I work well without supervision.”
“I enjoy learning through my work.”
So I believe I’ll be the best
candidate for this position.”

Why doyou think some passengers take their frustrations out on cabin crew, even though the cabin crews are trying to help them?
Answer: There are probably a number of reasons why Flight Attendants will face these frustrations.

a) The passengers are in unfamiliar circumstances; they have probably had a hard time getting through ticketing, immigration and finding their way around the airport. Through the whole process you, as a Flight Attendant are probably the first person they have had to vent all this frustration on.

b) Many passengers are uncomfortable or even afraid of flying; this frustration could be a sign of this fear. Almost certainly they are in unfamiliar circumstances.

c) If the passenger has transmitted or gotten up early for the flight, they are probably tired and this tends to make people irritable.

Whatwould you do if you saw one of your colleagues being deliberately rude to a

Answer: Firstly I would check with the Flight Attendant to make sure I heard and understood everything correctly. It would be terrible to falsely accuse someone. Maybe I had miss-heard.

If the Cabin Crew seems to be genuinely at fault I would report it to a senior Flight Attendant. The reputation of the company and the enjoyment of the passengers is of course a very important concern.

If I was the direct superior of the Flight Attendant, I would ask them the circumstances of the incident and take appropriate action.  The crew would be given a verbal warning but the incident would be recorded in the crew briefing note.

I would also approach the concerned passenger to find out if he was at all affected by his encounter with the crew and try to fix the situation.

What would you do if a commercially important passenger complained that another
commercially important passenger is snoring too loudly behind him?

Answer: I would listen and sympathize with the passenger, but of course I cannot awaken the snorer (just yet anyway).

Offer earplugs and empathy will do a lot to elevate the situation. Maybe a drink will also help the passenger ignore the snoring. I can also suggest headphones piping in music.

If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this situation?

Answer: There are a number of things I could do here. a.  I’d check out each kit and if appropriate I’d beak it down into a coloring book for one child and a puzzle for another. I have done this before
and it works out fine in most cases.

b. I’ll make sure the kit is age appropriate, some of the older kids may not want the entertainment items inside, so I’d make a call on the age limit when handing out the kit.

What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?
Answer: Well obviously this is a delicate situation. However first and foremost is Passenger safety?

I would deal with this situation by calmly speaking to the passenger and telling him we respect his choice to pray but he cannot do this during take-off because of the danger to himself and other passengers. I would politely ask him to take his seat.

Also if I were a junior Cabin Crew I would confer with a senior as there are many things involved.

Tell us about yourself?
Answer: a. A brief summary of your personal details: You have to give your name, where you are from and a brief review of your resume. You may also provide any other personal detail that you choose to provide.

b. Education: You should tell the interviewer about your educational qualifications and any relevant miscellaneous educational qualifications that you might have amassed.

c. Professional experience: Standard questions during a job interview are “tell me about your professional experience”. Depending on whether you are a novice or an experienced professional, you should share your previous job experiences. If you are a novice, then, you could tell anything that you think would be relevant for the job. You may provide a scope of your educational capabilities and strengths or any of your hobbies, etc.

d. Your weaknesses and strengths: One of the tricky interview questions that you might be asked is “tell me about your weaknesses and/or strengths”.Therefore, you should prepare for such questions. A common mistake is to take strength and present it as a weakness. You should be honest. You may share
one-two of your weaknesses and the way you have (successfully) corrected or handled these weaknesses. On the other hand, do not boast your strengths. Tell about some of your strengths as having a positive impact on your professional capabilities.
Sample 1:

I am …………… and I am  staying in the city from
past …….. Coming to my  personal life I always believe two things:
which makes me  successful my hard work and my honesty and I consider
these  two as assets of my life. Coming to my educational
qualification I am …….student form ………. My hobbies are ………………..
Sample 2:

My name is …….
I am from ……..
I did my graduation from ……..
I had also done a course in ……
My hobbies are during my free time
I love to ……. or listen to ……….. song.
My strength are: I have a positive attitude and I’m hard
working.  As for now these are all about me. Thank you!

Do you prefer working with others or alone?

I work happily alone because I am a self-starter, driven by a challenge but I also enjoy interacting with people and can work well within a team as well. I think it depends on the type of the work. Sometimes it’s easy to work as a team & sometimes it’s easy to work on your own.
I like both.
I’m a decent worker myself, but dealing with all the people who make up a team, having to talk to them, and tell them what to do, having to work together like that…
It’s a lot easier for me to just do the work by myself. I believe that people thrive when they are part of a team. Each person has their strong points and weakness.

SO, there for, if you have the right team leader, they should know who they can count on for what when a team project is assigned. Being a team player is a very helpful thing, it builds peoples characters and social awareness.

I enjoy working with people, getting different ideas, trying different way of doing things, but I also enjoy
the solitude of working alone. It really depends on the job and/or the mood I am in..

Do youlike being around people?

Yes I do. I always enjoy people’s company around me and I highly value others’ opinion, experience and criticism. ‘Air cabin crew’ job responsibilities greatly related to people and an air cabin crew must fulfill passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. I already applied for the job because I greatly enjoy being around people.

What is the most important quality a cabin crew should have?

Answer: Being a cabin crew requires a person to have solid interpersonal skills. The person should be always cheerful and should not show their frustrations or anger to the people around them. This is the most important aspect of being in the cabin crew.

Why do you wish to join us as a cabin crew?

Sample 1:

I want to be a cabin crew because being a part of it, I’ll get the chance to interact with various kinds of people belonging to different regions, religionsand cultures.
Sample 2:

I want become the cabin crew because cabin crew is a very challenging job for any person, and I want looking for an international career opportunity. Besides that, I also can chance to serve many different
types of passenger.
Sample 3:

‘Being a cabin crew’- the most important thing is we can gain  self confidence within us by being far away from our family  and also be independent. Apart from this we can interact with different peoples of different regions and religious. We can learn many things from them about their cultures, living style etc. It also gives me a chance  to develop on self confidence and other soft skills like decision making, communication, teamwork, planning, prioritizing, problem  solving and many more…

Why should we hire you?
Answer: I’m a good fit for the position. I have what it takes to solve problems and do the job. My high energy and quick learning style enable me to hit the ground and size up problems rapidly. My colleagues would tell you I’m a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I’m confident I would be a great addition to your team. I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills. I will be an asset to your company. I look forward to
being a part of your team.
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Top 18 Java Design Pattern Interview Questions Answers for Experienced

Design pattern interview question in Java

design pattern interview question are integral part of any good list of
core Java interview questions. Java is a popular Object oriented
programming language and have lots of design pattern and design
principles, contributed by many developers and open source framework. As
a Java programmer its expected from you to know OOPS concept like Abstraction, Encapsulation and polymorphism, What is design pattern in Java, Some popular Java design pattern and most importantly when to use those design pattern in Java application. purpose of asking design pattern
interview question in Java is to check whether Java programmer are
familiar to those essential design patterns or not. Design patterns in
Java interviews are as important as multi-threading, collection and programming questions. If you are senior or experienced Java programmer than expect more complex and tough design pattern in Java interview e.g. Chain of responsibility design pattern and solving real time software design questions.

Top Java design pattern questions and answers

Java design pattern interview question and answers for senior and experience programmerHere is my list of top 10  design pattern interview question in Java. I have also provided answer of those Java design pattern
question as link. no matter which level of Java interview are you going
e.g. programmer, software engineer, senior software engineer in Java,
you can expect few question from Java design pattern.

1. When to use Strategy Design Pattern in Java?

pattern in quite useful for implementing set of related algorithms e.g.
compression algorithms, filtering strategies etc. Strategy design
pattern allows you to create Context classes,
which uses Strategy implementation classes for applying business rules.
This pattern follow open closed design principle and quite useful in
Java. One example of Strategy pattern from JDK itself is a Collections.sort() method and Comparator interface, which is a strategy interface and defines strategy for comparing objects. Because of this pattern, we don't need to modify sort()
method (closed for modification) to compare any object, at same time we
can implement Comparator interface to define new comparing strategy
(open for extension).

2. What is Observer design pattern in Java? When do you use Observer pattern in Java?

This is one of the most common Java design pattern interview question. Observer pattern
is based upon notification, there are two kinds of object Subject and
Observer. Whenever there is change on subject's state observer will
receive notification. See What is Observer design pattern in Java with real life example for more details.

3. Difference between Strategy and State design Pattern in Java?

is an interesting Java design pattern interview questions as both
Strategy and State pattern has same structure. If you look at UML class
diagram for both pattern they look exactly same, but there intent is
totally different. State design pattern is used to define and mange
state of object, while Strategy pattern is used to define a set of
interchangeable algorithm and let's client to choose one of them. So
Strategy pattern is a client driven pattern while Object can manage
there state itself.

4. What is decorator pattern in Java? Can you give an example of Decorator pattern?

Decorator pattern is another popular java design pattern question which is common because of its heavy usage in package. BufferedReader and BufferedWriter are good example of decorator pattern in Java. See How to use Decorator pattern in Java fore more details.

5. When to use Composite design Pattern in Java? Have you used previously in your project?

design pattern question is asked on Java interview not just to check
familiarity with Composite pattern but also, whether candidate has real
life experience or not. Composite pattern is also a core Java
design pattern, which allows you to treat both whole and part object to
treat in similar way. Client code, which deals with Composite or
individual object doesn't differentiate on them, it is possible because
Composite class also implement same interface as there individual part.
One of the good example of Composite pattern from JDK is JPanel class, which is both Component and Container.  When paint() method is called on JPanel, it internally called paint()
method of individual components and let them draw themselves. On second
part of this design pattern interview question, be truthful, if you
have used then say yes, otherwise say that you are familiar with concept
and used it by your own. By the way always remember, giving an example
from your project creates better impression.

6. What is Singleton pattern in Java? 

Singleton pattern in Java is a pattern which allows only one instance of
Singleton class available in whole application. java.lang.Runtime is
good example of Singleton pattern in Java. There are lot's of follow up questions on Singleton pattern see 10 Java singleton interview question answers for those followups

7. Can you write thread-safe Singleton in Java?

There are multiple ways to write thread-safe singleton in Java e.g by
writing singleton using double checked locking, by using static
Singleton instance initialized during class loading. By the way using Java enum to create thread-safe singleton is most simple way. See Why Enum singleton is better in Java for more details.

8. When to use Template method design Pattern in Java?

pattern is another popular core Java design pattern interview question.
I have seen it appear many times in real life project itself. Template
pattern outlines an algorithm in form of template method and let
subclass implement individual steps. Key point to mention, while
answering this question is that template method should be final, so that
subclass can not override and change steps of algorithm, but same time
individual step should be abstract, so that child classes can implement

9. What is Factory pattern in Java? What is advantage of using static factory method to create object?

Factory pattern in Java is a creation Java design pattern and favorite
on many Java interviews.Factory pattern used to create object by
providing static factory methods. There are many advantage of providing
factory methods e.g. caching immutable objects, easy to introduce new
objects etc. See What is Factory pattern in Java and benefits for more details.

10. Difference between Decorator and Proxy pattern in Java?

tricky Java design pattern question and trick here is that both
Decorator and Proxy implements interface of the object they decorate or
encapsulate. As I said, many Java design pattern can have similar or
exactly same structure but they differ in there intent. Decorator
pattern is used to implement functionality on already created object,
while Proxy pattern is used for controlling access to object. One more
difference between Decorator and Proxy design pattern is that, Decorator
doesn't create object, instead it get object in it's constructor, while
Proxy actually creates objects.

11. When to use Setter and Constructor Injection in Dependency Injection pattern?

Setter injection to provide optional dependencies of an object, while
use Constructor injection to provide mandatory dependency of an object,
without which it can not work. This question is related to Dependency Injection design pattern
and mostly asked in context of Spring framework, which is now become an
standard for developing Java application. Since Spring provides IOC
container, it also gives you way to specify dependencies either by using
setter methods or constructors. You can also take a look my previous post on same topic.

12. What is difference between Factory and Abstract factory in Java

see  herewith to answer this Java design pattern interview question.

13. When to use Adapter pattern in Java? Have you used it before in your project?

Use Adapter pattern when you need to make two class work with
incompatible interfaces. Adapter pattern can also be used to encapsulate
third party code, so that your application only depends upon Adapter,
which can adapt itself when third party code changes or you moved to a
different third party library. By the way this Java design pattern
question can also be asked by providing actual scenario.

14. Can you write code to implement producer consumer design pattern in Java?

consumer design pattern is a concurrency design pattern in Java which
can be implemented using multiple way. if you are working in Java 5 then
its better to use Concurrency util to implement producer consumer
pattern instead of plain old wait and notify in Java.  Here is a good example of implementing producer consumer problem using BlockingQueue in Java.

15. What is Open closed design principle in Java?

Open closed design principle is one of the SOLID principle defined by
Robert C. Martin, popularly known as Uncle Bob. This principle advices
that a code should be open for extension but close for modification. At
first this may look conflicting but once you explore power of
polymorphism, you will start finding patterns which can provide
stability and flexibility of this principle. One of the key example of
this is State and Strategy design pattern, where Context class is closed
for modification and new functionality is provided by writing new code
by implementing new state of strategy. See this article to know more about Open closed principle.

16. What is Builder design pattern in Java? When do you use Builder pattern ?

Builder pattern in Java is another creational design pattern in Java and
often asked in Java interviews because of its specific use when you
need to build an object which requires multiple properties some optional
and some mandatory. See When to use Builder pattern in Java for more details 

17. Can you give an example of  SOLID design principles in Java?

There are lots of SOLID design pattern which forms acronym SOLID, read this list of SOLID design principles for Java programmer  to answer this Java interview question.

18. What is difference between Abstraction and Encapsulation in Java?

I have already covered answer of this Java interview question in my previous post as Difference between encapsulation and abstraction in Java. See there to answer this question.

This was my list of

10 popular design pattern interview question in Java. I have not included MVC (Model View Controller) design pattern because that is more specific to J2EE and Servlet JSP interview,
but if you are going for any Java interview which demands experience in
J2EE than you must prepare MVC design pattern. That's all on Java
design pattern interview question and answers. Please let us know if you
have any other interesting question on Java design pattern.
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General Guidelines in Answering Interview Questions

Everyone is nervous on interviews. If you simply allow yourself to feel
nervous, you'll do much better. Remember also that it's difficult for
the interviewer as well.

In general, be upbeat and positive. Never be negative.

Rehearse your answers and time them. Never talk for more than 2 minutes straight.

try to memorize answers word for word. Use the answers shown here as a
guide only, and don't be afraid to include your own thoughts and words.
To help you remember key concepts, jot down and review a few key words
for each answer. Rehearse your answers frequently, and they will come to
you naturally in interviews.

As you will read in the
accompanying report, the single most important strategy in interviewing,
as in all phases of your job search, is what we call: "The Greatest
Executive Job Finding Secret." And that is...

Find out what people want, than show them how you can help them get it.

Find out what an employer wants most in his or her ideal candidate, then show how you meet those qualifications.

In other words, you must match your abilities, with the needs of the employer. You must sell what the buyer is buying.
To do that, before you know what to emphasize in your answers, you must
find out what the buyer is buying... what he is looking for. And the
best way to do that is to ask a few questions yourself.

You will
see how to bring this off skillfully as you read the first two questions
of this report. But regardless of how you accomplish it, you must
remember this strategy above all: before blurting out your
qualifications, you must get some idea of what the employer wants most.
Once you know what he wants, you can then present your qualifications as
the perfect “key” that fits the “lock” of that position.

Other important interview strategies:

  • Turn weaknesses into strengths (You'll see how to do this in a few moments.)
  • Think before you answer. A pause to collect your thoughts is a hallmark of a thoughtful person.

a daily exercise, practice being more optimistic. For example, try
putting a positive spin on events and situations you would normally
regard as negative. This is not meant to turn you into a Pollyanna, but
to sharpen your selling skills. The best salespeople, as well as the
best liked interview candidates, come off as being naturally optimistic,
"can do" people. You will dramatically raise your level of
attractiveness by daily practicing to be more optimistic.

Be honest...never lie.

an interview diary. Right after each interview note what you did right,
what could have gone a little better, and what steps you should take
next with this contact. Then take those steps. Don't be like the 95% of
humanity who say they will follow up on something, but never do.

About the 64 questions...

might feel that the answers to the following questions are “canned”,
and that they will seldom match up with the exact way you are asked the
questions in actual interviews. The questions and answers are designed
to be as specific and realistic as possible. But no preparation can
anticipate thousands of possible variations on these questions. What's
important is that you thoroughly familiarize yourself with the main
strategies behind each answer. And it will be invaluable to you if you
commit to memory a few key words that let you instantly call to mind
your best answer to the various questions. If you do this, and follow
the principles of successful interviewing presented here, you're going
to do very well.
Good luck...and good job-hunting!
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States With Pro-Employee Laws: Work Breaks For Employees

Some people don't believe me when I tell them that no federal law requires any breaks for employees, but it's true. No lunch breaks, rest breaks or even bathroom breaks are mandated by law (and don't tell me about OSHA and bathroom breaks*). A majority of states also don't have any laws requiring breaks for anyone but minors.

Still, if you're lucky you might live in a state that has some laws requiring work breaks. Here's how it breaks down:

  • Meal breaks:  Only 20 states require any meal breaks.
    California, Colorado, New Hampshire, North Dakota and Washington
    require 1/2 hour within five hours of work. Connecticut and Delaware
    require ½ hour after first 2 hours and before last 2 hours for employees
    who work 7½ consecutive hours or more.Illinois, Kentucky, Maine,
    Massachusetts, Minnesota, Nebraska, Nevada, New York, Oregon, Rhode
    Island, Tennessee, Vermont and West Virginia all have laws about meal
    breaks. In the other 30 states, employers are allowed to starve you.
  • Rest breaks: Only nine states require any rest breaks.
    California, Colorado, Kentucky, Nevada, Oregon and Washington require
    10 minute breaks for every 4 hours of work. Minnesota and Vermont
    require reasonable bathroom breaks. Illinois also has rest break
    requirements but only for hotel attendants. All of these states also
    require meal breaks. 

If you aren't in one of these 20 states, you're at the mercy of your
boss to be allowed to eat, go to the restroom, or just take a stretch.
Yet I still encounter folks regularly in Florida (one of the
no-breaks-for-you states) that get fired after insisting on their legal
right to take their lunch or rest break.

True, most bosses won't actually make you have a potty accident, but
there are sadistic jerks out there who will. You do have some rights
though, despite this.


: If you need regular meal or bathroom breaks due to a
disability, then put in a reasonable accommodation request under the
Americans With Disabilities Act and have HR mandate your breaks. If the
boss still won't honor your approved accommodation, report him/her to
HR. If the company won't accommodate you, you probably have a disability
discrimination case.


: You're entitled to a break and a private place to express breast milk if you're nursing.

Sex discrimination

: I ran into a woman who was told she couldn't
take her purse to the restroom when she had her period. Men had no
restrictions on what they could take to the restroom. Fortunately, she
reported it and HR had the sense to stop this silliness immediately.

Obviously, if the employer is only allowing employees of a particular
race, national origin, age or other protected category to take breaks,
that's also illegal. I shouldn't say it's obvious though, because any
boss who doesn't allow reasonable bathroom or meal breaks is a sadistic


I know I said don't tell me about OSHA, but they really are supposed to make employers allow reasonable bathroom breaks. See OSHA Standard # 1919.141(c)(1)(i)
OSHA's sanitation standard for general industry,
29 CFR 1910.141(c)(l)(i), requires employers to provide their employees
with toilet facilities:

Except as otherwise indicated in this paragraph (c)(l)(i), toliet [sic] facilities, in toilet rooms separate for each sex shall be provided in all places of employment in accordance with Table J-1 of this section .... [emphasis added]

This memorandum explains OSHA's interpretation that this standard
requires employers to make toilet facilities available so that employees
can use them when they need to do so. The employer may not impose
unreasonable restrictions on employee use of the facilities."
"The language and structure of the general industry
sanitation standard reflect the Agency's intent that employees be able
to use toilet facilities promptly." 
In light of the standard's purpose of protecting
employees from the hazards created when toilets are not available, it is
clear that the standard requires employers to allow employees prompt
access to sanitary facilities. Restrictions on access must be
reasonable, and may not cause extended delays.
So yes, OSHA does state that they
require employers to allow prompt bathroom breaks. I wish you good luck
in actually getting OSHA to enforce this standard though. At least in
Florida, they'll probably refer you to the Department of Labor, which
has nothing whatsoever requiring bathroom breaks under their
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