Cabin crew interview questions/answers samples

By: Khondoker Hafizur Rahman on 2:17 AM

Sample interview
questions/answers for cabin crew

Written by: Razibul Hassan

source: 

http://razibulhassan.wordpress.com/2010/04/01/sample-interview-questions-for-cabin-crew-airlines-flight-attendant/

Very informative.....could be
to a great help for you guys when you do etihad/emirates interview....but these
are only some samples which could give you some tips/advice ect......

What
are the responsibilities of a cabin crew?

Answer: The cabin crew has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the over head cabins. Once all the passengers
are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for takeoff.

Air cabin crew is responsible for the safety of passengers and is specially trained to deal with security and emergency situations.  Besides ensuring the safety of the aircraft, air cabin crew is also employed to ensure
passengers are comfortable and that the flying experience is a pleasant one. Air cabin crews attend to
passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. They are expected to be friendly, enthusiastic and courteous at all times.   During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods. In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.

At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight; for instance, duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.

What are your very personal strongest points?

Answer:
I have a very Cool & dignified attitude that strengthens me a lot…   & to win the hearts of people. I am a hard worker,reliable, dedicated, responsible and caring.

“I am confident and outgoing”
“I enjoy taking challenges”
“I’m a strong team leader”
“I am ambitious”
“I am dedicated and hard working”
“I am a good communicator”
“I work well without supervision”
“I enjoy learning through my work”

Why doyou want to be a cabin crew?

Answer: I would love to be a flight attendant for xxxx, because I have exceptional customer service skills and the ability to interact with people on a professional and personal level is one of my best assets. I know I would be an excellent representative of this airline. It’s really my dream to become a flight attendant, and I like taking care of other people and when my friend informed me of you recruitment I felt that it was my
opportunity especially when I saw it was your airline which I have been longing to work with. I enjoy working with people and helping them. Also I think it’s nice to have an exciting work environment that changes all the time like place, people, weather etc.

What are the strengths that make you a suitable candidate?

Answer: I believe I am the best candidate for this position because I am young, energetic and have the ability to take up challenges. I understand this job requires a lot of hard work and dedication, an in depth
knowledge about the company policies and ability to work in a team. I am pretty hard-working and can manage affairs in a team. Also I am good at adapting to new environments and learning about new organizations. Beside a hard worker and I am motivated to join the company.  I like to learn new things and I am ready for the challenges that come with this position. I am a person with strong interpersonal skills and have the ability to get along well with people. I enjoy challenges and looking for creative solutions to problems. I believe in character values, vision and action. I am quick in learning from mistakes.

“I am confident and outgoing.”
“I enjoy taking challenges.”
“I’m a strong team leader.”
“I am ambitious.”
“I am dedicated and hard working.”
“I am a good communicator.”
“I work well without supervision.”
“I enjoy learning through my work.”

So I believe I’ll be the best
candidate for this position.”

Why doyou think some passengers take their frustrations out on cabin crew, even though the cabin crews are trying to help them?

Answer: There are probably a number of reasons why Flight Attendants will face these frustrations.

a) The passengers are in unfamiliar circumstances; they have probably had a hard time getting through ticketing, immigration and finding their way around the airport. Through the whole process you, as a Flight Attendant are probably the first person they have had to vent all this frustration on.

b) Many passengers are uncomfortable or even afraid of flying; this frustration could be a sign of this fear. Almost certainly they are in unfamiliar circumstances.

c) If the passenger has transmitted or gotten up early for the flight, they are probably tired and this tends to make people irritable.

Whatwould you do if you saw one of your colleagues being deliberately rude to a
passenger?

Answer: Firstly I would check with the Flight Attendant to make sure I heard and understood everything correctly. It would be terrible to falsely accuse someone. Maybe I had miss-heard.

If the Cabin Crew seems to be genuinely at fault I would report it to a senior Flight Attendant. The reputation of the company and the enjoyment of the passengers is of course a very important concern.

If I was the direct superior of the Flight Attendant, I would ask them the circumstances of the incident and take appropriate action.  The crew would be given a verbal warning but the incident would be recorded in the crew briefing note.

I would also approach the concerned passenger to find out if he was at all affected by his encounter with the crew and try to fix the situation.

What would you do if a commercially important passenger complained that another
commercially important passenger is snoring too loudly behind him?

Answer: I would listen and sympathize with the passenger, but of course I cannot awaken the snorer (just yet anyway).

Offer earplugs and empathy will do a lot to elevate the situation. Maybe a drink will also help the passenger ignore the snoring. I can also suggest headphones piping in music.

If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this situation?

Answer: There are a number of things I could do here. a.  I’d check out each kit and if appropriate I’d beak it down into a coloring book for one child and a puzzle for another. I have done this before
and it works out fine in most cases.

b. I’ll make sure the kit is age appropriate, some of the older kids may not want the entertainment items inside, so I’d make a call on the age limit when handing out the kit.

What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?

Answer: Well obviously this is a delicate situation. However first and foremost is Passenger safety?

I would deal with this situation by calmly speaking to the passenger and telling him we respect his choice to pray but he cannot do this during take-off because of the danger to himself and other passengers. I would politely ask him to take his seat.

Also if I were a junior Cabin Crew I would confer with a senior as there are many things involved.

Tell us about yourself?

Answer: a. A brief summary of your personal details: You have to give your name, where you are from and a brief review of your resume. You may also provide any other personal detail that you choose to provide.

b. Education: You should tell the interviewer about your educational qualifications and any relevant miscellaneous educational qualifications that you might have amassed.

c. Professional experience: Standard questions during a job interview are “tell me about your professional experience”. Depending on whether you are a novice or an experienced professional, you should share your previous job experiences. If you are a novice, then, you could tell anything that you think would be relevant for the job. You may provide a scope of your educational capabilities and strengths or any of your hobbies, etc.

d. Your weaknesses and strengths: One of the tricky interview questions that you might be asked is “tell me about your weaknesses and/or strengths”.Therefore, you should prepare for such questions. A common mistake is to take strength and present it as a weakness. You should be honest. You may share
one-two of your weaknesses and the way you have (successfully) corrected or handled these weaknesses. On the other hand, do not boast your strengths. Tell about some of your strengths as having a positive impact on your professional capabilities.

Sample 1:

I am …………… and I am  staying in the city from
past …….. Coming to my  personal life I always believe two things:
which makes me  successful my hard work and my honesty and I consider
these  two as assets of my life. Coming to my educational
qualification I am …….student form ………. My hobbies are ………………..

Sample 2:

My name is …….
I am from ……..
I did my graduation from ……..
I had also done a course in ……
My hobbies are during my free time
I love to ……. or listen to ……….. song.
My strength are: I have a positive attitude and I’m hard
working.  As for now these are all about me. Thank you!

Do you prefer working with others or alone?

Answer:
I work happily alone because I am a self-starter, driven by a challenge but I also enjoy interacting with people and can work well within a team as well. I think it depends on the type of the work. Sometimes it’s easy to work as a team & sometimes it’s easy to work on your own. But
I like both.I’m a decent worker myself, but dealing with all the people who make up a team, having to talk to them, and tell them what to do, having to work together like that…

It’s a lot easier for me to just do the work by myself. I believe that people thrive when they are part of a team. Each person has their strong points and weakness.

SO, there for, if you have the right team leader, they should know who they can count on for what when a team project is assigned. Being a team player is a very helpful thing, it builds peoples characters and social awareness.

I enjoy working with people, getting different ideas, trying different way of doing things, but I also enjoy
the solitude of working alone. It really depends on the job and/or the mood I am in..

Do youlike being around people?

Answer:
Yes I do. I always enjoy people’s company around me and I highly value others’ opinion, experience and criticism. ‘Air cabin crew’ job responsibilities greatly related to people and an air cabin crew must fulfill passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. I already applied for the job because I greatly enjoy being around people.

What is the most important quality a cabin crew should have?

Answer: Being a cabin crew requires a person to have solid interpersonal skills. The person should be always cheerful and should not show their frustrations or anger to the people around them. This is the most important aspect of being in the cabin crew.

Why do you wish to join us as a cabin crew?

Answer:

Sample 1:

I want to be a cabin crew because being a part of it, I’ll get the chance to interact with various kinds of people belonging to different regions, religionsand cultures.

Sample 2:

I want become the cabin crew because cabin crew is a very challenging job for any person, and I want looking for an international career opportunity. Besides that, I also can chance to serve many different
types of passenger.

Sample 3:

‘Being a cabin crew’- the most important thing is we can gain  self confidence within us by being far away from our family  and also be independent. Apart from this we can interact with different peoples of different regions and religious. We can learn many things from them about their cultures, living style etc. It also gives me a chance  to develop on self confidence and other soft skills like decision making, communication, teamwork, planning, prioritizing, problem  solving and many more…

Why should we hire you?

Answer: I’m a good fit for the position. I have what it takes to solve problems and do the job. My high energy and quick learning style enable me to hit the ground and size up problems rapidly. My colleagues would tell you I’m a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I’m confident I would be a great addition to your team. I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills. I will be an asset to your company. I look forward to
being a part of your team.